Refund policy

Last updated: 26 October 2026

Replacements only, no refunds

We do not offer refunds or change-of-mind returns. If your WarmByte arrives damaged, defective or as the wrong item, we will replace it free of charge.

How to request a replacement

• Email support@warmbyte.in within 48 hours of delivery with your order number and clear photos or a video of the problem.
• For damage in transit or a wrong or missing item, an unboxing video recorded in one continuous take from the sealed package is required.
• This covers damage in transit, a wrong or missing item, and defects you notice while using the product normally within those 48 hours.
• Keep the original box and all accessories (container, partition, cable and any free gift). The item must be sent back complete and cleaned of food.

Pickup and replacement

• Once we approve your request, we arrange a free pickup. If our courier cannot pick up from your pin code, we will tell you how to send it and cover the shipping cost.
• We test every returned unit. If we confirm the fault, we ship your replacement within 3–5 business days of receiving it, with free shipping.
• If we find no manufacturing defect, or find signs of misuse, no replacement is given and we send the same unit back to you.
• If we cannot replace the item because it is out of stock, we will refund the full amount you paid to your original payment method within 7 business days. This is the only case in which we give a refund.

Not covered

• Change of mind, or requests made more than 48 hours after delivery
• Damage from misuse, drops, liquids, opening the unit, or not following the usage and cleaning guidance in our FAQ
• Items returned incomplete or without their original packaging

Cancellations

Orders cannot be cancelled once placed. For partial Cash on Delivery orders, the 10% paid online at checkout is non-refundable, including if the order is refused at delivery.

Contact

Email support@warmbyte.in with any question about a replacement.